FAQs

Frequently Asked Questions for York Crescent Apartments

What deposit is needed for the accommodation and when?

A 25% deposit of the overall total is needed within 7 days of confirming your booking unless you have booked via booking.com where your deposit will be taken upon confirmation of the booking. The deposit is non-refundable should you cancel at any time after the booking.

When is the balance due?

The balance is due 4 weeks prior to your stay. Should you confirm your booking less than 4 weeks before your stay, your balance will be due immediately.

What time is check-in and check-out?

Check in is from 3pm onwards and check out is 11am on the day of your departure.

Can I arrive or depart any sooner?

We will try to accommodate earlier check-ins or late departures where possible. However, if we have departures and check-ins for the apartment on the day of your arrival/departure then we may be unable to. To confirm if you can definitely have an early check-in or late departure, please contact us within the week prior to your arrival.

What is the damages deposit for?

We hold a damages deposit against your card to cover any incidentals or extra charges that may occur during your stay. This is not an extra charge and will not affect the cost of your booking. The money is not debited from your account but held as a pending transaction, so even though we don’t take the money from the account the funds do still need to be available. For further details please refer to our Term’s and condition’s:

How much is the damage deposit?

The charge is different depending on which apartment you are staying in, to find out the amount to be held please refer to your booking confirmation. You can use more than one card to hold the deposit/s against.

When is the damages deposit held?

A security deposit will be automatically activated against your card 3 days prior to arrival. If you have paid via bank transfer, we will get in touch with you to confirm your card details in the week leading up to your arrival.

When is the damages deposit released?

The deposit will be released following departure, providing there are no incidents or damages reported to us, this can take 10 working days from the original date the deposit was taken to show as available back in your account.

What if I want to cancel my booking?

Please see section 4 in our Term’s & Condition’s for full details on cancelling your booking: https://yorkvacations.co.uk/terms-conditions

Can you smoke in the apartments?

There is a strict no smoking or vaping policy in any of our apartments, or the apartment building. If there is evidence of smoking or vaping inside the property a charge of £150.00 will be deducted from your security deposit.

What is provided in the apartments?

All apartments are equipped for a self-catering stay. Amenities include washing machine*, cooker and hob, microwave*, kettle, toaster, fridge/freezer, smart tv’s, iron and ironing board, hairdryer, some toiletries, coffee machine, cafetieres, pots, pans, utensils, cutlery, cups, glasses, plates, and bowls. There will also be some tea, coffee, milk, and cleaning items for your use during your stay. Travel cots, highchairs, and fans can be requested for during your stay *not included in all apartments

Are towels and bedding provided?

We provide enough bedding and towels for the number of guests booked to stay in the apartment. The exact number of guests staying will need to be confirmed on the guest login prior to your stay.

Can we bring extra guests and airbeds?

No, maximum occupancy of each apartment must not be exceeded, and airbeds are strictly forbidden. If you are found to have exceeded the maximum occupancy of the apartment you may be fined, or any member of the party asked to leave immediately where the numbers have been exceeded. If you are staying with a group who have booked other apartments, you may visit other apartments, but you must return to your own apartment for sleeping purposes.

Are there highchairs or travel cots available?

Yes, we can provide these at your request. Please let our team know how many you will need prior to your stay. These will be provided free of charge.

Is there parking at the apartments?

No there is no exclusive parking for the apartments, however there is some parking outside the front of the apartments, but these are subject to time restrictions, and there is a public car park right across the road from the apartments as well.

Is there WiFi at the apartments?

Yes, there is unlimited WiFi available in all of the apartments.

Is there disabled access to the apartments?

Due to the style of property, there are several steps up to the entrance of apartments 2, 3, and 4, and several steps down to apartment 1, so these are not really suitable for people with reduced mobility.

Are dogs allowed in the apartments?

Pets are not allowed at the apartments apart from enabling pets such as guide dogs.